Privacy Policy | ebet sport betting - Secure Gaming in the Philippines

1. Introduction and Scope

This Privacy Policy explains how ebet sport betting collects, uses, and protects the information of our users within the Philippines. By using our platform, you agree to the practices described in this document.

This policy applies exclusively to our official website and app. It does not cover third-party websites, external payment portals, or other services you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party services you encounter.

2. Personal Information We Collect

We collect information necessary to provide a secure and compliant gaming experience:

Account and Identity Data

Information provided during registration to establish your account and ensure you are a unique user.

Verification Documents

Documents required for KYC (Know Your Customer) processes to verify your identity and age, ensuring compliance with local regulations.

Payment Data

Details related to your deposits and withdrawals to facilitate secure PHP transactions via our partner payment providers.

Gaming and Transaction Activity

Records of your bets, winnings, and transaction history to manage your balance and detect irregular patterns.

Technical and Device Data

IP addresses, browser type, operating system, and device identifiers used to optimize performance and enhance security.

Support Communications

Records of your interactions with our customer service team to resolve issues and improve our service.

3. How We Collect Data

• Directly from You: Information you enter when registering an account, submitting KYC documents, or contacting support.
• Automatically: Technical data collected via cookies and server logs while you navigate the platform.
• Partner Service Providers: Information received from our partner payment processors and identity verification services to confirm the validity of transactions and identities.

4. Why We Use Your Data

We process your information for the following essential purposes:

• Account Management: Creating and maintaining your user profile.
• Financial Transactions: Processing deposits and withdrawals efficiently.
• Compliance: Verifying that users are of legal age and reside in the Philippines.
• Security: Preventing fraud, multi-accounting, and money laundering.
• Personalization: Tailoring the gaming content displayed to match your preferences.
• Legal Obligations: Fulfilling statutory requirements applicable to gambling operators in the Philippines.
• Marketing: Sending promotional offers only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information in the following circumstances:

• Service Providers: With trusted partners who provide payment processing, identity verification, and technical infrastructure.
• Legal Requirements: When required to do so by relevant authorities or to comply with a legal obligation under Philippine law.
• Security: To protect our platform and users from fraudulent activity.

6. How We Protect Your Data

We employ robust security measures to safeguard your information:

• Encryption: Use of industry-standard encryption for data in transit.
• Access Control: Strict internal policies limiting data access to authorized personnel only.
• Payment Isolation: Sensitive payment details are handled by secure partner providers to minimize our direct exposure.
• Monitoring: Continuous monitoring of our systems to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and maintain secure sessions. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

You have the following rights regarding your personal data:

• Access & Correction: Request a copy of your data or correct inaccuracies.
• Deletion & Portability: Request the removal of your data or its transfer to another service.
• Objection & Withdrawal: Object to certain types of processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Note that even after account closure, we must retain certain data to comply with gambling and anti-money laundering rules in the Philippines.

9. Data Retention

Your personal data is retained for as long as your account remains active. Following account closure, we retain information for the timeframe required by applicable law in the Philippines to meet legal, tax, and regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be closed immediately. Parents or guardians who believe a minor has registered on our platform should report this to our support team.

11. Cross-Border Transfers

Some of our technical and service providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers and that the providers maintain high standards of data protection.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates are published on this page. We recommend checking the "Last Updated" date at the top of the page to ensure you have the most current version.

13. Contact Us